Where did Unified Communications come from?
Looking at the evolution of UC can help in understanding why it has become so essential to modern businesses. Its history is tied to the evolution of supporting technology.
Timeline of UC evolution
1960s
The private branch exchange was introduced, laying the foundations for efficient call routing.
1980s
Voicemail systems with IVR features emerged, followed by PCs and cell phones. The first unified messaging concepts emerged when companies like VMX added email readers to voicemail systems in 1985.
1990s
As email became more widespread and businesses deployed Internet Protocol (IP)-based networks, voice technology also evolved, with voice, data, and messaging beginning to converge. These advances led to the development of Voice over IP (VoIP) phone systems, allowing voice to be integrated with other digital communication tools.
2000s
This is where true Unified Communications begins, with the development of new ways to integrate communications and the emergence of IP Telephony.
2010s
As cloud technologies evolve, a new service model for UC – UCaaS – develops.
2020s
The pandemic increases the need for better communication tools for remote workers with many businesses relying heavily on UC and collaboration tools to keep operations streamlined.
Make the most of Unified Communications
Unified Communications can help your business work smarter, from boosting productivity, to enabling flexible working, cutting costs, and improving customer service. But getting these results takes more than just installing new tools: it means choosing the right approach for your business.
That’s where Sipcom comes in. Our UC specialists will work closely with you to create a tailored plan that fits your goals and solves your challenges.
