Facing the challenge of rapid deployment without overwhelming the service desk, Sipcom orchestrated a solution centered on end-user experience and streamlined communication.
Acknowledging the urgency imposed by external events, Sipcom swiftly mobilized a dedicated team to pivot the project towards user-centric strategies. By prioritizing user needs and refining timelines, Sipcom ensured a holistic learning journey, rapidly prototyping digital content and introducing a proprietary coaching scheduling system to accommodate the massive scale of deployment.
Collaboration Technology Adoption
Financial Services
UK-based
4,000+ employees
Customer C engaged Sipcom to rapidly up-skill all 4,000 of their employees on the implementation of a new messaging and collaboration platform, Microsoft Teams.
The necessary speed of deployment and adoption for a large group risked a sudden increase in Service Desk tickets if end users were unable to adopt the new technology quickly. Effective communication and content would be critical in delivering a successful outcome.
Events outside of Customer C or Partner control meant that the project was fast-tracked, meaning that the initiation meeting took place only two days before the first deployments were due to go live.
Sipcom’s best-practice guidance shifted the focus of the project away from a technology-orientated approach, to focus on end users and their experience whilst using the platform and their requirements.
Sipcom amended the original plan and timelines to maximize the end-to-end experience; mobilizing a team of 6 people working around-the-clock to enable delivery in record time.
Sipcom developed a value proposition that helped to answer Customer C colleagues’ questions regarding using Microsoft Teams over Skype and help drive behavioral change.
Sipcom rapidly prototyped digital content to support the accelerated deployment and learning journey.
Sipcom introduced a proprietary coaching scheduling system in order to scale to meet the demands of 4,000 employees going live in two weeks.
Sipcom was given just two days to build a custom training program for immediate delivery and succeeded, fast-tracking 4,000 staff to Microsoft Teams.
Through our Dynamic Booking system, Sipcom was able to assist with Customer C’s internal Comms Team’s efficiency by enabling end users to book coaching sessions at times that worked for them; fully integrated into the Sipcom booking system.
After 150+ hours of coaching Sipcom was able to minimize impact on Customer C’s Service Desk through high adoption. Only 3% of calls received after Sipcom’s Adoption Engagement were related to Microsoft Teams*
*Only 80 calls of 4,500 to Service Desk for MSFT Teams post roll-out
Sipcom’s best-practice guidance shifted the focus of the project away from a technology-orientated approach, to focus on end users, their experience whilst using the platform, and their requirements.
Sipcom became champions for Customer C colleagues, creating a tailored coaching program based on their organizational identity and culture.
CLIENT FEEDBACK
How Sipcom helped a 500+ employee U.S. company reduce costs, save time, and improve efficiency by completing their unified communications upgrade.
How Sipcom empowered employees of one company to embrace change and drive organizational growth in the ever-evolving landscape of financial services.
How Sipcom helped over 16,000 employees integrate Webex into their home workflows for increased productivity and enjoyment.
How Sipcom improved a global company’s ability to focus on strategic tasks, ultimately leading to improved outcomes for their organization.
How Sipcom helped one global company address its challenges related to costly network connectivity, complex communication infrastructure, and inadequate collaboration tools.
How Sipcom helped a global manufacturer achieve multiple layers of resiliency globally to ensure maximum uptime for their business.
An exciting new future is just a few steps away with Sipcom. Let’s get you moving toward yours.
